At Grossil, we Assure Customer satisfaction & quality products sold at our site.
Defective or Damage or
Significantly different from the description given by the Merchant.
We protects you in all such situations & offers a 7 day returns for such products.
In some cases, the sale is the final sale, & the merchant does not accept any return. Such as Healthcare products, Customised Products, products like undergarments, lingerie, swimsuits etc. & perishables like flowers, edible products cannot be returned due to Health & Hygiene reasons.
Cosmetics, Deodorants, Perfumes, Perishable items.
Socks, Toys any free item received.
We also don’t accept returns for Gold/Silver items & customized Jewellery.
1. Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
2. Products/Items should be UNUSED.
3. Products should be returned in their original packaging along with the original price tags, labels and invoices.
4. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
We will process the refund after receipt of the product by the Merchant. Refund will be processed based on the mode of payment of the order
1. Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
2. Orders paid by net banking accounts will be credited back to bank account.
3. For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the name as in the "billing name" provided at the time of placing the order.
Note:- If Shipment is refused/Not accepted by the customer , Shipping Cost will be deducted from the total amount.
Free Shipping Products- Rs 50 will be deducted from total amount.
Shipping Charged Products - Shipping charges charged will be deducted.
What is the return period of an Item?
Items should be returned / shipped to the merchant within 7 days of receiving the products.
How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
Do I need to pay the courier company to send my product back?
If we arrange the pick-up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.75 in the form of Store Credit.
My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at shopclues.com/trackorder too.
When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our centre or Merchant Place. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written your order number on the package.